NEW SEMINAR!
Supervisory Management

• Identify your roles and functions as a supervisor in a PHA
• Understand the knowledge, skills, and competencies needed for successful supervision
• Integrate the PHA's vision, mission, and goals in effective supervision 
• Identify the criteria for effective job descriptions, performance standards, and training
• Apply principles and steps in effective time management, motivation, delegation, decision-making
• Understand effective response to employee performance problems, conflict, and crisis situations 
• Apply laws, regulations, and policy to avoid discriminatory actions and minimize liability 
• Identify the elements of a quality control system in supervision

In addition, you will be able to recognize effective techniques to:

• Communicate to both the team and individuals verbally, in writing, and in meetings 
• Manage diversity and avoid discrimination 
• Coach employees 
• Assess performance problems to identify appropriate action 
• Conduct performance evaluations

COURSE NO:	101-060
AGENDA:	View the agenda
MATERIALS:	Supervisory Management Workbook, NMA pen, pencil, and bag
METHOD:	A group-live seminar featuring PowerPoint, case studies, group discussion, seminar materials (workbook, course book or master book), brainstorming, and Q & A
LENGTH:	Three days
AUDIENCE:	Frontline supervisors, middle managers, and executive managers; learners new to supervising staff and seasoned managers seeking to improve target skills; managers seeking to establish a quality supervisory management environment at the PHA to achieve business objectives.
EXAM:	The certification exam is available for $150. Select the exam during checkout or click here to view a list of certification exams available.
CREDITS:	CPE units w/ exam = 14  CEU units w/ exam = 1.2 No prerequisites or advanced preparation required for this seminar. Prerequisites: Basic knowledge of housing programs and issues.
RELATED COURSES:	HCV Executive Management, Asset Management for Public Housing Executives, Public Housing Management, Project-Based Essentials for Property Managers, Project-Based Maintenance Management, Family Self-Sufficiency, and Self-Sufficiency Case Management
REGISTER:	Fill out the PDF registration form and fax to 619.258.5791. Or select the seminar you'd like to attend from the list of locations and dates below. Ordering Seminars Is Quick and Easy Through Our Online Store Just Follow These Steps: Select a seminar. Fill in the quantity of seminars you'd like to purchase. Select one of the seminar and exam options available. Add the full name of each attendee as you would like it to appear on the certificate and add an email address for each attendee in the space provided. Click "Add to Cart." On the shopping cart page, click "Checkout Now." Add your account and contact information and click "Continue Checkout." On the payment info page, order using a credit card, a purchase order, or a check sent via regular mail, then click "Continue Checkout." On the order confirmation page, verify your address and payment information and click "Place Order." On the order completed page, you can print off a copy of your receipt. You will also receive an order confirmation in your email inbox momentarily.